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Terms and Conditions

Terms and Conditions

Last updated 2 August 2021

A. Power Snooker General Terms & Conditions

  • 1. Who is Power Snooker?
  • 2. Why should you read these Terms?
  • 3. Can Power Snooker change these Terms?
  • 4. What do I need to do with my log-in details?
  • 5. How do I close my account?
  • 6. What am I not allowed to do when using the Services?
  • 7. Who owns the content made available through the Services?
  • 8. What is Power Snooker not responsible for?
  • 9. What happens if I buy or download a Power Snooker game through an app store?
  • 10. Is Power Snooker responsible for third party websites or content?
  • 11. Is Power Snooker responsible for third party advertising?
  • 12. What happens if I am not happy with these Terms or the Services?
  • 13. Are there any other legal terms I need to be aware of?
  • 14. How can I contact you?
  • 15. Do I have to be a certain age to use the Services?
  • 16. Usage

B. Power Snooker Virtual Items Terms and Conditions

  • 1. When do these Virtual Items Terms apply?
  • 2. Where can I buy Virtual Items?
  • 3. I am ready to buy Virtual Items – what do I need to do?
  • 4. Can I transfer Virtual Items between app and website accounts?
  • 5. How do I use my Virtual Items?
  • 6. What am I not allowed to do with my Virtual Items?
  • 7. What legal terms do I need to be aware of when I am purchasing Virtual Items?
  • 8. Can I cancel my order once I have bought my Virtual Items?
  • 9. What happens to my Virtual Items if my account is suspended or terminated?
  • 10. What do I do if I have not received my Virtual Items?
  • 11. What should I do if someone has made an unauthorised purchase on my account?
  • 12. What is Power Snooker not responsible for?

Game Services

Our Services are: to provide mobile game (referred to as “Services”)

To grant subscribers complete access to the Power Snooker gaming app and it’s available in-app purchases offered digitally with no limitations. Users need to download the game via Google Play or the Apple Store to their mobile phone to play. However, users must remain subscribed to play the game; the game is protected by these terms and privacy policy and requires an active account to play. Said services offer the ability to purchase virtual items in-app and allow them to play within the subscription of service.

A. Power Snooker General Terms and Conditions

1. Who is Power Snooker?

Power Snooker Group Limited is a company registered in England and Wales whose registered number is 08071950. Our registered office is at Sterling House Fulbourne Road, Walthamstow, London, England, United Kingdom, E17 4EE. Our contact details are set out in "How can I contact you?" below.

2. Why should you read these Terms?

You should read these Terms because they contain our legal commitments to you and a number of DOs and DON'Ts which you need to be aware of when you use our Services. Please read these Terms carefully to make sure you understand them. By using our Services, you are automatically deemed to agree to accept and be legally bound by these Terms. For the avoidance of doubt if you do not agree with the Terms, you should not proceed to access or use our Services.

  • You should also read our Privacy Policy. The Privacy Policy explains how we use your personal data.
  • If you wish to buy any virtual currency or items in our Services, you should read our Power Snooker Virtual Items Terms and Conditions.
  • If you wish to link Power Snooker Games to your website, you should read our Power Snooker Webmaster Terms.

If you think that there is a mistake in these terms or have any queries, please contact us to discuss.

If we have to contact you we will do so via in-app notifications or by writing to you at the email address you have provided to us. It is therefore very important that you confirm you have provided a legitimate email address that is used by you personally and by proceeding with use of our Services you warrant that you have done so.

When we use the words "writing" or "written" in these terms, this includes emails.

3. Can Power Snooker change these Terms?

We can update and change these Terms from time to time and the most current version of these Terms will be posted onto the Website and relevant apps and you may be invited to review and accept the revised Terms in order to continue using the Services. We suggest all users regularly check the terms on the website and in-app where any changes will be posted. You can print and save a copy of these Terms for your future reference.

We may require you to update software to be able to use the Services, provided that the Services will continue to match the description of it that we provided to you before you bought it.

The game or associated software may be upgraded to reflect changes in an operating system. The game will continue to work with the current version of that operating system.

By continuing to use the Services you will be deemed to have accepted the Terms as varied from time to time.

4. What do I need to do with my log-in details?

If you have dedicated log-in details, you need to keep them safe! You are responsible for maintaining the confidentiality of your login details including any username, email address and password and you are also responsible for all activities that are carried out under your account. We would also recommend that you regularly change your password, and do not use the same email and password combination for any other online service.

Fair gameplay is important to Power Snooker. You therefore agree not to share your username and password with any other user or third party, or knowingly carry out any activity which enables a third party to access or use your account. If we believe, acting in our discretion, that your account is used by more than one person, we reserve the right to suspend or terminate or cease to support your account without liability.

We cannot check the identities of people using our Services and will not be liable if your login details are used by someone else. If you become aware of any unauthorised use of your login details, you should notify us immediately here though please note that we may need to verify your identity and validate ownership of the account. Please be alert for other websites and services which may pretend to be us or to be associated with us. If in doubt, please contact us here.

5. How do I close my account?

If you wish to close your account(s) with any of our Services, please contact us by emailing app@powersnooker.com

If you delete the Power Snooker app from your device, this does not delete any of your account data. If you wish for your data to be removed, you must specify this when emailing for your account to be closed and request that your data is removed. If you do not request deletion of your data, we will hold this information as outlined in the Power Snooker Privacy Policy.

We reserve the right to temporarily or permanently deactivate or disable your account if you are in breach of these terms, the Power Snooker Virtual Items Terms & Conditions, or if your account is inactive for a period of 3 years.

6. What am I not allowed to do when using the Services?

You undertake and agree to adhere to and abide by the following rules ("the Rules"). You agree that you will not post, distribute, or otherwise make available or transmit any data, text, message, graphic or computer file that we believe:

  • is a personal attack on other individuals;
  • bullies, stalks or otherwise harasses any other user of our Services;
  • is vulgar, obscene, or sexually explicit (language or images);
  • is offensive, sexist, racist or discriminatory in any way;
  • is a form of cheating;
  • encourages or advocates illegal activity or the discussion of illegal activities with the intent to commit them;
  • infringes and/or violates any right of a third party including but not limited to: (a) copyright, patent, trademark, or other proprietary rights; (b) right of privacy (specifically, you must not distribute another person's personal information of any kind without their express permission) or publicity; (c) any confidentiality obligation;
  • contains a virus or other harmful component, or otherwise tampers with, impairs or damages our Services or otherwise interferes with any person or entity's use or enjoyment of the Services;
  • engages in antisocial, disruptive, or destructive acts, including "flaming," "spamming," "flooding," "trolling," and "griefing";
  • promotes and/or generates money for yourself and/or any third-party business activity;
  • impersonates any person or entity or misrepresents your identity or affiliation with any person or entity;
  • deletes any legal notices, disclaimers, or proprietary notices such as copyright or trademarks, or modify any logos that you do not own or have express permission to modify; or
  • does not generally pertain to the designated topic or theme of the Services.

Please see clause 16 for further details on how you are permitted to use our Services and restrictions on your use of the Services.

You may be warned, temporarily banned or permanently banned if we think, in our absolute discretion, that you have not followed the Rules or if we believe in our sole discretion that you have behaved inappropriately whilst using our Services. In addition, in such circumstances, Power Snooker is entitled to remove any Virtual Items (including, without limitation, any Power Balls/Chalk, Cues or other) from your account. You shall not be entitled to any refund or compensation for any removal of Virtual items in these circumstances.

If you believe that another user is violating these Rules, please let us know by emailing app@powersnooker.com However, we cannot and do not guarantee that other users are or will be complying with these Rules, and we will not be responsible for any other user's lack of compliance. You and other users are responsible for your own actions.

We reserve the right to remove, or refuse to post, any material that we believe is in violation of these Rules and, if we deem appropriate, to turn this material over to law enforcement officials. We also reserve the right to comply with any order or otherwise cooperate with law enforcement officials regarding the identification of any user alleged to be using our Services in violation of the law.

7. Who owns the content made available through the Services?

All of the content and information contained in the Services (including the games) are owned or licensed by us and are protected by intellectual property rights. Examples include but are not limited to; source and object code, trademarks, logos, graphics, photographs, videos, animations, copyrightable gameplay and texts. In particular, any names, title, logos and designs that contain Power Snooker are exclusively owned by us.

8. What is Power Snooker not responsible for?

We do not guarantee that the Services will always be available or be uninterrupted, timely, secure or free from bugs, viruses, errors or omissions. For example, there may be times when the Services are unavailable due to maintenance or technical problems. We may also change, suspend or discontinue certain Services without giving you prior notice.

Whilst we shall use reasonable endeavours to provide the Services if and to the extent that we are prevented from performing any or all of our Services due to an event which is beyond our reasonable control we shall not be deemed to be in breach of the Terms, or otherwise liable, for any non-performance of our obligations under these Terms.

We do not directly supply technical software, this is distributed by Apple/Google, they test for errors before the game is live and the responsibility thereafter is theirs. Instructions for installation or software updates comes directly from Apple, Google therefore you will need to have read and agreed the terms with either of the above parties prior to installation.

We do not exclude or limit in any way our liability to you where it would be unlawful to do so. This includes liability for death or personal injury caused by our negligence or the negligence of our employees, agents or subcontractors or for fraud or fraudulent misrepresentation.

We will take reasonable steps to ensure that our Services are free from viruses and other malicious software but we also recommend you use applicable anti-virus software as relevant.

By supplying digital content in the form of an ‘app’ and landing page www.powersnooker.app, Power Snooker will take reasonable steps to ensure that;

  • Digital Content is of satisfactory quality taking into account pricing and description
  • Content is fit for use as outlined in these Terms and Privacy Policy
  • The Game will match the description that is provided by the developer including game descriptions and promotional materials.
9. What happens if I buy or download a Power Snooker game through an app store?

You will also be asked to agree to the relevant app store terms which will apply in addition to these Terms. We suggest that you read these app store terms carefully.

If you download a Service onto your smartphone or tablet, it may offer push notification features. You may accept or refuse these, and can subsequently turn these off by visiting the settings menu on your device.

If you purchase any content through one of our Services via an app, for example Virtual Items or Subscriptions, then the relevant app store provider's terms and conditions applicable to in-app purchases will apply. You acknowledge that any billing and transactions are handled by the app store provider. You should contact the app store provider directly if you have any payment related issues with in-app purchases.

10. Is Power Snooker responsible for third party websites or content?

On some pages you may see links to third party websites, advertising or content provided by third parties. These links are provided by third parties and not by us. We do not endorse any third-party website or content which is linked from our Services. Subject to applicable law or regulation, we are not responsible or liable for anything that happens to you or your data when you visit these third-party websites or use third party content. If you visit any third-party website, please be aware that it may have its own terms of use, licence agreement and privacy policy which you will need to be aware of.

11. Is Power Snooker responsible for third party advertising?

On some pages you may see advertising content provided by third parties. We do not control the advertisements that are placed via our Services. However, these third-party advertisers will be provided through Google Ads and Unity. Typically, advertisers are required to comply with Google Ads and Unity’s advertising policy. Please report any advert that you find offensive or inappropriate here and we will cooperate with you and collaborate with Google Ads and Unity who may investigate the matter.

If you click on any advert, you will be dealing with external companies responsible for that advert. We are not responsible or liable for anything that happens to you when you visit these third-party websites or use third party content as we have no control over that content or the interaction with these third parties. If you visit any third-party website, please be aware that it may have its own terms of use, licence agreement and privacy policy which you will need to be aware of and abide by. We accept no responsibility for bringing these third party terms to your attention.

12. What happens if I am not happy with these Terms or the Services?

By using our Services, you agree to accept and be legally bound by these Terms. If you do not agree with the Terms, you should not access or use our Services. We will do our best to resolve any disputes over these Terms. If you wish to take court proceedings against us you must do so within the United Kingdom.

If we are unable to resolve any disputes between us regarding the delivery of services you have the right to refer the dispute to the Disputes Resolution Ombudsman. https://www.disputeresolutionombudsman.org/dispute

13. Are there any other legal terms I need to be aware of?

You should also read and be aware of Part B – Power Snooker Virtual Items Terms and Conditions, which apply in relation to Virtual Items.

You should also be aware of the terms of any End User Licence Agreements that you agree to as part of downloading the Power Snooker app.

The Services are made available for personal and not commercial use. We do permit promotional references to our Services (for example reviews via social media and in blogs) but we do reserve the right to ask you to remove such content or refrain from further action to our discretion. You warrant and undertake that you shall not do or authorise any act or thing which will in any way materially alter, harm, misuse or bring into disrepute, impair or materially adversely affect us and/or our rights and interests or the rights and interests of any of our commercial partners.

You cannot assign, sub-license or otherwise transfer any or all of your rights or obligations under these Terms to any other person.

If any part of these Terms is or becomes invalid, illegal or unenforceable, it shall be amended to the minimum extent necessary to make it valid, legal and enforceable. If that part cannot be amended, it will be deleted. The amendment or deletion of any part of these Terms shall not affect the validity and enforceability of the rest of the Terms.

If we do not enforce any right, we have against you, this does not prevent us from enforcing this right at a later date. A person who is not a party to these Terms does not have any rights under them.

These Terms supersede and take precedence over any other purported terms between you and us.

These Terms and our relationship with you are governed by The Jurisdictions of the United Kingdom which comprise of three legal jurisdictions of the United Kingdom of Great Britain and Northern Ireland, namely: England & Wales, Scotland, and. Northern Ireland Law.

14. How can I contact you?

For customer support and business queries, please email app@powersnooker.com

15. Do I have to be a certain age to use the Services?
Children

Our Games are available for use by children aged 14+, but we advise that they obtain the permission of a parent or guardian. If you are not the bill payer, are under 18 years of age and/or are intending on making any in-app purchases, you must seek permission of the bill payer.

If you help someone who is under 18 to register for or otherwise use any Services you assume full liability for any consequences and that, under no circumstances including, but not limited to, negligence, neither we nor any third party content provider nor their respective agents shall be liable for any direct, indirect, incidental, special or consequential damages arising out of such use.

16. Usage

Power Snooker grants you a revocable, non-exclusive, non-transferable, limited license to download, install, and use the Mobile App game for Your personal use strictly in accordance with these Terms and Conditions and the Power Snooker Privacy Policy.

All of the content and information contained in the Services (including the games) are owned or licensed by us and are protected by intellectual property rights. Examples include but are not limited to; source and object code, trademarks, logos, graphics, photographs, videos, animations, copyrightable gameplay and texts. In particular, any names, title, logos and designs that contain Power Snooker are exclusively owned by us.

You are not allowed to use the Services or any of the content or information they contain, or may contain, in any way unless expressly allowed under these Terms or expressly permitted by us. You may not reverse engineer, decompile, disassemble or modify any Services in any way.

You agree that:

(a) you will not copy any of the software provided as part of the Services

(b) you will not rent, lease, sub-license, loan, translate, merge, adapt, vary, alter or modify, the whole or any part of the software nor permit the software or any part of it to be combined with, or become incorporated in, any other programs

(c) you will comply with the rules contained in clause 6 of this agreement

You acknowledge that some of the Services may allow you to create your own personalised username and avatar and may also allow you to communicate with other users which can be seen by others.

By posting or making available any User Content through our Services, or by sending any User Content to us, you agree that you have the right and all necessary approvals to use such User Content and that we can use, change or adapt it in any media without any payment or obligation to you or anyone else. You further agree that the availability or publishing of any such User Content as part of our Services will not cause us to infringe the rights of any third party or to be in breach of any applicable law or regulation. Please therefore make sure you do not post any content which may infringe any third-party rights. We may need to remove any potentially infringing content without notice. You agree to compensate us for any losses we suffer as a direct result of any breach by you of any of the promises made by you in this paragraph.

B. Power Snooker Virtual Items Terms and Conditions

Please read these terms and conditions ("Virtual Items Terms") carefully before purchasing any virtual items, benefits, upgrades, unlockables, cosmetics, skins, gameplay features or Power Balls/Chalk, cash, tokens or other in-game currency ("Power Balls/Chalk"), in each case, available through or otherwise in relation to our Services (together "Virtual Items"). By directly or indirectly (such as through Subscriptions) purchasing any Virtual Items, you agree to be bound by these Virtual Items Terms and the Terms. These Virtual Items Terms are in addition to the Terms and if there is a conflict between the Virtual Items Terms and the Terms, the Virtual Items Terms shall apply.

Power Snooker General Terms and Conditions apply in conjunction with these terms and conditions.

1. When do these Virtual Items Terms apply?

These Virtual Items Terms cover your purchase and use of Virtual Items. Please be aware that a number of our Services have more than one type of in-game currency. If this is the case, there will be different items which can be purchased with each type of in-game currency, and each may be acquired in different ways.

Power Balls/Chalk and items can only be used in line with these Virtual Items Terms and within the game account in which they are purchased or otherwise acquired. You acknowledge that certain additional in- game functionality may only be accessible in exchange for Power Balls/Chalk.

These Virtual Items Terms also apply if you win or are given any Virtual Items because you have participated in a gameplay feature, competition, survey or marketing campaign.

2. Where can I buy Virtual Items?

Our game lets you buy Virtual Items. You can recognise these because there is an option to purchase Virtual Items in our in-game shop or, in the case of Power Balls/Chalk, usually at the top of the specific game playing window. You may have the option to buy different amounts of Virtual Items and may have temporary offers or sales for Virtual Item purchases.

Please note that when purchasing Virtual Items through one of our games, which you have downloaded from an app store, there may be additional terms and conditions which apply. You may be asked to agree to the app store provider's own terms and conditions, which will apply in addition to these Virtual Items Terms. We suggest you read app store terms carefully and follow the process provided by the relevant app store. We accept no responsibility for bringing the App Store terms to your attention.

We do not permit third parties to give or sell Power Balls/Chalk and other Virtual Items outside of our games. Accordingly, as a condition to playing our games, you agree not to receive, purchase and/or use Power Balls/Chalk or Virtual Items from such third parties. Any unauthorised Power Balls/Chalk or Virtual Items that you purchase are subject to forfeiture at any time.

3. I am ready to buy Virtual Items – what do I need to do?

You can buy Virtual Items from us for real money if you are 18 years of age or older or, if you are under 18, have the permission of a parent / guardian or bill payers permission. We may ask you to provide the details of your parent or guardian from time to time.

If you want to buy any Virtual Items, please follow the steps set out in the game which you have downloaded. If you experience any difficulties when purchasing Virtual Items, you can contact us by emailing app@powersnooker.com

Please note the following:

  • You may be presented with multiple Virtual Items bundles, with different virtual currency options if applicable, and with different prices and amounts of Virtual Items to choose from. Please select the bundle that you wish to purchase, review this selection and, if you are happy, please proceed to check out. If you are purchasing Virtual Items through the Website, you will automatically be redirected to our third-party payment provider website. If you are purchasing Virtual Items through an app, your payment will be processed through the applicable app store and additional app store terms and conditions may apply.
  • The price of Virtual Items is as stated at the time you place your order, except in the case of obvious error. We try and ensure that all prices stated are accurate, but errors may occur. The price includes value added tax (where applicable).
  • We are entitled to change the purchase price for Virtual Items at any time, before you purchase the Virtual Items. At the time of purchase of Virtual Items, you may be offered additional Virtual Items free of charge. These Virtual Items Terms cover such additional Virtual Items offered free of charge. Subject to applicable law and regulation, the price of Virtual Items may vary between users depending on a number of factors including differing exchange rates, territories and legal limitations.
  • If you are purchasing Virtual Items through a third-party payment provider window, you will be asked to select your preferred payment method. Note that such payment methods are subject to change at the discretion of Power Snooker and the third-party payment provider.
  • Please select the payment method that you wish to use by clicking on the relevant icon. By doing so you confirm that you are authorised to use the payment method selected. You will then be asked to provide certain required information to purchase the Virtual Items. If you are paying by credit card please enter the number in full, without spaces or dashes. All credit/debit card holders are subject to validation checks and authorisation by the card issuer. If the issuer of your card refuses to authorise payment, we will not accept your Virtual Item order and we are not obliged to inform you of the reason for the refusal.
  • We are not responsible for your card issuer or bank charging you as a result of the processing of your credit/debit card payment in accordance with your order. Before placing and submitting an order for Virtual Items, you will be provided with details of the terms and conditions of our third-party payment provider. You will need to read and accept these terms and conditions before purchasing the Virtual Items through our third-party payment provider.
  • Please check the accuracy of the payment information that you have provided and correct any mistakes. When you are ready, please click to submit your order. By doing so you: (i) agree to be bound by the Terms and these Virtual Items Terms; (ii) agree to pay for the Virtual Items at the indicated price, and you (iii) confirm that you are permitted to use the payment source that you have provided; and (iv) you authorise our designated payment processor to charge the full amount to the payment source you have identified for the transaction.
  • Once you have placed your order, you will receive a confirmation on screen.
  • All purchased or allocated Virtual Items will be assigned to the account that is linked with the payment provider through which the purchase or allocation is made. It is your responsibility to ensure that you are logged in to the correct account when making a purchase.
  • Power Snooker does not process payments. A third-party payment provider or the app store itself (such as Apple or Google Play Store) handles payments. If you have any issues or problems with payment for a Virtual Item, you should therefore contact the third-party payment provider or the app store directly.
4. Can I transfer Virtual Items between app and website accounts?

No. The app and website accounts do not link.

5. How do I use my Virtual Items?

You can spend your Power Balls/Chalk in order to acquire other Virtual Items within the game within which you purchased the Power Balls/Chalk. When you use Power Balls/Chalk to acquire another Virtual Item within a game, the relevant amount of Power Balls/Chalk will automatically be deducted from your account that is connected with that game.

Other than Power Balls/Chalk, the nature and duration of any Virtual Items will vary between and within our games. Some Virtual Items may only be used a limited number of times or only whilst you satisfy certain conditions within the relevant game.

We can at any time, without notifying you, vary the scope, variety and type of Virtual Items. Power Snooker has no obligation to make, or continue to make, any specific Virtual Item for any game. We may also restrict or vary the type of Virtual Items available to you based on your country of residence.

6. What am I not allowed to do with my Virtual Items?

By buying Virtual Items, you agree not to:

  • transfer Virtual Items between accounts or between you and any other person, except for any Power Snooker authorized and enabled transfers between games;
  • transfer or attempt to transfer Virtual Items between two or more accounts in any way; or
  • transfer Virtual Items between accounts by any means that attempts to bypass normal playing rules or that is contrary to the general purpose of a game (for example: by using one account to intentionally lose a game to another account for the purpose of transferring credits between the accounts).

Although users may hold more than one account, it is strictly prohibited to use multiple accounts to hold and use Virtual Items in any manner that is contrary to the general purpose of a game. It is strictly prohibited to give, sell or otherwise transfer an account or any Virtual Items to any person.

We may from time to time limit the use of Virtual Items, including applying limits to the number of Virtual Items allocated to your account at any time, and/or the number of Virtual Items usable or redeemable within a given time period.

7. What legal terms do I need to be aware of when I am purchasing Virtual Items?

When you buy Virtual Items, you are buying a limited personal revocable licence to use the Virtual Items. You agree that the Virtual Items do not constitute personal property and Power Balls/Chalk are not legal tender or currency of any kind. All Virtual Items purchased by you are non-refundable. No interest is paid or earned on any Power Balls/Chalk balance.

Power Snooker is entitled to expire, withdraw, replace, restrict or otherwise change any Virtual Item at any time.

You have certain rights in respect of the Virtual Items. These include that we have the right to supply the Virtual Items to you and that the Virtual Items will be of satisfactory quality and as described.

You have certain legal remedies if we breach any of these rights. Nothing in these Virtual Items Terms is intended to affect these legal rights or other rights to which you may also be entitled.

If we are unable to resolve any disputes between us about your purchase of the Virtual Items or these Virtual Items Terms, you have the right to refer the dispute to the Disputes Resolution Ombudsman. https://www.disputeresolutionombudsman.org/dispute

8. Can I cancel my order once I have bought my Virtual Items?

By purchasing Virtual Items from us, you agree that we can transfer them to your account as soon as we can. By agreeing to these terms, each time you click to confirm a purchase, you acknowledge that you expressly consent to the supply of the Virtual Items immediately and acknowledge that you will lose your right to change your mind and cancel such order within the 14-day cooling-off period otherwise provided by law.

9. What happens to my Virtual Items if my account is temporarily or permanently terminated?

We reserve the right to temporarily or permanently ban your account if:

  • we or our designated payment processor are unable to verify or authenticate any information (including payment information) you provide in connection with the purchase or use of the relevant Virtual Items;
  • we or our designated payment processor are notified of or reasonably suspects any cheating, fraudulent, abusive or other unlawful activity whatsoever in relation to your account, Virtual Items or Power Balls/Chalk balance;
  • you are otherwise in breach of these Virtual Items Terms, the terms of the third-party payment service provider or any other Terms; or
  • your account is inactive for a period of 3 years.
  • If we temporarily or permanently ban your account, we may remove any or all of the Virtual Items in your account. If this happens, you are not entitled to any reimbursement, refund or any other compensation, except at our sole discretion.

    10. What do I do if I have not received my Virtual Items?

    It is possible that you have successfully ordered and paid for your Power Balls/Chalk, but you may not have received them. Please remember that during busy periods, it can take up to 48 hours before your Virtual Items are assigned to your account. If you are still having issues receiving your Virtual Items and you have not received them after a short period of time, please let us know by emailing app@powersnooker.com

    11. What should I do if someone has made an unauthorised purchase on my account?

    You are responsible for the security of your account and ensuring that no unauthorised purchases occur on your account. Power Snooker is not liable for any unauthorised purchases (including fraudulent purchases or purchases made by minors). If you wish to pursue a refund for such purchases, you should contact your bank or the payment provider such as the relevant app store.

    12. What is Power Snooker not responsible for?

    We are not responsible for the following types of loss or damage which may arise (and have no obligation to refund for any purchase of Virtual Items):

    • damage or loss not caused by our breach of the Virtual Items Terms;
    • unauthorised purchases made by persons who have gained access to your account (including, without limitation, minors or unauthorised third parties);
    • loss of progress or Virtual Items on your guest account which you can no longer access.
    • loss of progress or Virtual Items due to disconnecting your game account
    • loss or liability incurred by you as a result of accidentally entering a match or purchasing a Virtual Item through mis-click or other mistake;
    • loss of progress or Virtual Items as a result of our decision to terminate a game or remove certain features or supporting services from a game;
    • loss or damage which is caused by us when such use does not comply with the Virtual Items Terms but which we and you could not anticipate nor expect to happen when you started using the Virtual Items;
    • any loss which is indirect or a side effect of the main loss or damage and which we and you could not anticipate nor expect to happen when you started using the Virtual Items, for instance if you lose revenue or salary, profit, opportunity or reputation; and
    • any loss or damage if the Virtual Items are not provided to you are interrupted or suspended or if we do not comply with the Virtual Items Terms because of events beyond our control, such as an act of God, accident, fire, lockout, strike or other official or unofficial labour dispute, civil commotion or other act or event beyond our reasonable control.